How long will my order take to arrive?
We specify all turnaround times on the 'Overview' & 'How long will it take to receive my order?' section of each product page. Because we create all items on a made to order basis, this does take a bit of extra time. But don't worry, I promise it'll be worth the wait.
Do you take custom orders?
Yes! We'd love to work with you to create a custom Klash Fashion piece. To enquire about custom orders, please either shoot us an email at firstname.lastname@example.org or send us your query at the 'Contact Us' page on the website.
What if i need my order for a certain date?
Not to worry, we'll try our best to get it to you on time. Please ensure you take into consideration the turnaround times specified on each product page then send over an email to email@example.com and we can try our best to work something out for you.
Can I collect?
Of course you can! We now have a collection option at the shipping stage at checkout. There are some instructions there to help guide you in the right direction and we'll send over an email to you once your order is available to collect from our Dundee based studio.
Where do I go to collect?
Firstly, please choose the collect option at checkout. Then, when you are on your way to collect, please go to 71 Meadowside, DD1 1EN. Please give me a call when you are downstairs or alternatively you can press the buzzer and I'll come down with your order.
Can I return my order?
Yes you can. Please go to the 'Our terms of service' page located at the bottom of the website for more info on our returns policy.
How do I care for my Klash product?
All items are pre-washed before they're with you to get rid of any shrinkage. We recommend that you wash your product at 30 degrees with similar colours. Alternatively, you can hand wash. Please do not tumble dry or bleach any of your products as this may affect the quality and colour of the product.
Can I borrow your products to create content?
We're more than happy to have a chat with you about this. Please send over an email at firstname.lastname@example.org and we can start planning something!
Where do you source your fabric?
All materials used are sourced within the UK.
What if I want to buy an item as a gift?
No problem! We now have an option at checkout for you to write a special message if you are buying a gift for someone else. Just type in your message and we'll write it out on one of our lovely postcards included in the order.